Week 9

In today's lecture we looked at- Email,Instant messenger,Discussion
boards /forums/bulletin boards,Chat rooms and Social networking which are all forms of Communication. We looked at the four types of communication:
"Place dependent" and synchronous: same time, same place eg. chat room.
"Place Independent" and synchronous: same time, different place eg. Msn messenger.

In the tutorial I did both of the readings.
Reading 1- Guide to using Email:
Email etiquette Do's and Don'ts
When you are the sender-
-Make sure that email is the right communication tool for the job.
-Get to the point right away.
-When asking a question, be sure to actually ask the question.
-Specify who should respond.
-Be clear about when you need a response.
-Provide context to frame your message.
-Don't forget the rules of grammar and punctuation.
-One message, one topic.
-Provide a summary when you forward an "FYI" email. (For Your Information)

When you are the receiver-
-Don't make any assumptions about the sender's emotional state.
-Don't escalate a conflict by sending an emotionally charged response.
-Ask for clarification.
-Use your email software's built-in tools to help organize messages.
-Remember: You don't have to respond to every message right away.

Reading 2- The problem with SPAM
Unsolicited Bulk Email (UBE), commonly known as email spam, is a unique form of advertising which has no incremental cost to the sender, imposes real and considerable costs on the recipients, and has the potential to destroy the value of electronic mail.All problems of UBE stem from the fact that the UBE advertiser, or spammer, can transmit one million messages for no more cost than transmitting one. The result is that there is no natural limit on the amount of UBE that will be transmitted.